We are here when you need us

Customer satisfaction is our absolute priority and therefore we hired the best support people to help you overcome obstacles and keep your system running smoothly.

Maintenance & Support Subscription

The technical support subscription, depending on the type of purchased subscription, can include a number of incidents, access to documentation and specific information regarding the resolved requests.

Choose the annual maintenance and technical support subscription to:

  • Get new system versions, patches, hot fixes that bring functional improvement and legislative updates
  • Offer timely responses and solutions for technical requests
  • Benefit from tailored helpdesk services
  • Get notifications on new patches, hot fixes, and specific information regarding the resolved requests.

Extended Support

Besides services included in the annual subscription, BITSoftware offers separately:

  • Technical assistance at implementation
  • Solving incidents at customer’s location or remote
  • Customers servers and ERP administration
  • Development of extensions and specific adaptations
  • Integration with other systems or devices
  • Migration from other ERP/CRM’s

More Information

For more information about the maintenance and technical support services for BITSoftware’s solution please send us a quick note.