Customer satisfaction is our absolute priority and therefore we hired the best support people to help you overcome obstacles and keep your system running smoothly.
Maintenance & Support Subscription
The technical support subscription, depending on the type of purchased subscription, can include a number of incidents, access to documentation and specific information regarding the resolved requests.
Choose the annual maintenance and technical support subscription to:
- Get new system versions, patches, hot fixes that bring functional improvement and legislative updates
- Offer timely responses and solutions for technical requests
- Benefit from tailored helpdesk services
- Get notifications on new patches, hot fixes, and specific information regarding the resolved requests.
Besides services included in the annual subscription, BITSoftware offers separately:
- Technical assistance at implementation
- Solving incidents at customer’s location or remote
- Customers servers and ERP administration
- Development of extensions and specific adaptations
- Integration with other systems or devices
- Migration from other ERP/CRM’s
For more information about the maintenance and technical support services for BITSoftware’s solution please send us a quick note.