Customer satisfaction is our absolute priority and therefore we hired the best support people to help you overcome obstacles and keep your system running smoothly.

Maintenance & Support Subscription

The technical support subscription, depending on the type of purchased subscription, can include a number of incidents, access to documentation and specific information regarding the resolved requests.

Choose the annual maintenance and technical support subscription to:

• Get new system versions, patches, hot fixes that bring functional improvement and legislative updates
• Offer timely responses and solutions for technical requests
• Benefit from tailored helpdesk services
• Get notifications on new patches, hot fixes, and specific information regarding the resolved requests.

Extended Support

Besides services included in the annual subscription, BITSoftware offers separately:

• Technical assistance at implementation
• Solving incidents at customer's location or remote
• Customers servers and ERP administration
• Development of extensions and specific adaptations
• Integration with other systems or devices
• Migration from other ERP/CRM's

More Information

For more information about the maintenance and technical support services for BITSoftware's solution please send us a quick note.