all sales channels:
online and physical
with Entersoft Retail POS
Manage store inventory, stock replenishments and returns (RMAs)
store and POS
Keep up with consumer demands
In a dynamic world with rapidly changing market trends, customer experience is everything. Successful companies place the customer at the center of retail operations to achieve sustainable growth.
BITSoftware offers a state-of-the-art end-to-end retail solution that integates applications, equipment and services and fully covers the operational requirements of managing a store or a retail chain. The implementation experience in dozens of retail companies combined with the system advanced functionalities recommend the solution to all retailers who want to improve and make their store more efficient.
Entersoft Retail, a modern, stand-alone application designed specifically for the retail industry, with hybrid functions (online and offline) integrates with ERP&CRM solutions. The system automates workflows and accelerates processes to minimize operational costs and increase overall efficiency by providing customer support and a better in-store experience.
It also provides real-time information and personalized stock replenishment suggestions in all possible ways, intra-shop, store-to-supplier, headquarters-to-supplier and more, optimizing supply chain management.
Entersoft Mobile POS
transforms the in-store experience of customers by providing full service functionality using iOS or Android devices.
Salespeople now have the flexibility to process transactions anywhere in the store and complete sales transactions. Therefore, they are able to
► Manage inventory in real-time
► Improve customer service
► Increase efficiency and flexibility
Manage sales from all sales channels, both from physical stores (where orders are taken directly in the store, with tracking of statuses, multiple advances, deliveries, invoicing, cancellation of advances, receipts and issuance of fiscal receipts), and online (product management, orders, customer notifications, online stock, delivery, invoicing).
The system accepts all payment methods, cash and cards, gift vouchers, coupons, loyalty cards, points or foreign currencies, if applicable and cash returns. The central back-office system is synchronized with the front-office system of the stores, with functionalities and hybrid ways of working: online, offline or independent, ensuring the continuous updating of the company's trade policy and prices in real time, so that human errors are eliminated.
Easily create price strategies, specific lists per store, per products, per product categories, give discounts (quantitative and custom-made ), manage promotions, promotional packages, retain customers using loyalty cards, manage prices and labels on the shelf. Get the agility and control you require and always meet the demanding needs of the market.
Use specific functionalities to design, implement and evaluate promotions, communication campaigns and market research. Profile and segment customers according to multiple criteria, use integrated data mining techniques, perform questionnaires/surveys, marketing campaigns, newsletters, targeted promotions.
Improve your approach and communication with consumers. Use just one system to track all service requests. Manage customer requests and respond quickly to any question or requirement.
The solution gives you real-time information and personalized suggestions for replenishing stocks, in every possible way, intra-shop, from store to supplier, from headquarters to suppliers and much more, optimizing supply chain management.
Manage the inputs and outputs of the goods in the warehouse as well as the inventory. Monitor multiple storage locations and identify the route of each item, book or block the stock if necessary.
Manage all financial and accounting activity, respecting all legislative requirements in force. Strengthen financial information on all sales channels and companies and quickly obtain all accounting reports.
You have access to a complete and detailed reporting system, starting from standard reports on the branch (daily money, Z-day settlement, standard hourly sales reports, assortment, group, type, even in connection with the weather for sales forecast) and up to the dynamic ones where you can combine the information you need.
You can analyze customer needs and market trends in real time, all of which lead to improved experience with end customers and increased competitiveness. The integrated system supports the achievement of performance indicators, providing all the necessary tools for real-time decision-making.
Retail Execution System
CPM (Corporate Performance Management) system used by finance departments in month-end closing and financial reporting processes, with generation of detailed P&L reports down to product and customer level.
Web application for planning and managing trade promotions for the FMCG industry
WebMobile application for monitoring performance indicators and sales activities, with automatic national-regional
Supplier's Reporting & Packaging
Web application used by retailers in working with their suppliers. It contains two modules:
Reports for suppliers
For suppliers to access, generate, view, download various reports (financial, orders, sales) + Fill-Rate (reasons for partial deliveries)
Packaging - CSR
So that suppliers can add packaging information, based on which the retailer reports to local environmental authorities or other local or international entities, to comply with environmental laws
”We chose Entersoft because they offered us an integrated platform that covers all our business needs: from process optimization in the company to custom reports at the user level, to the management of activities in the retail segment. We also took into consideration the fact that Entersoft has experience and know-how in the field and performed similar implementations both locally and internationally”
Dan Vidrașcu - General Manager, Litera Publishing Group
"Through this investment, DHS Bike Parts wants to streamline the company's processes in order to increase productivity and profitability, to have a concatenated image of the entire activity, updated at any time and provide its customers with an improved experience. Also, being a developing company, a complex data analysis is needed in which the cost area and profitability will be closely monitored. The chosen software solution will significantly contribute to achieving the goals of selling more, faster and more profitable, but also to identify methods for improving financial results with and for our partners and to increase the satisfaction of the end customer”
Cristian Tatomir - General Manager, DHS Bike Parts
"Thanks to the Business Intelligence solution from Entersoft, we can actively follow the evolution of all business segments. Entersoft technology allows us, for example, to analyze the situation of our stores, on performance indicators, starting from a macro point of view, to the detailed analysis of each unit”
Gabriel Ionescu - General Manager, Gittanos
"The collaboration with Entersoft allowed us to optimize our business structures through a unified platform. It was a strategic choice of CALIN to work with a Microsoft Gold certified partner, which led to the adoption and operation of an integrated trust system, which not only fully covers our needs in the retail market, but at the same time, supports our future plans through a powerful system and tools that are easy to expand and customize, as well as through the included reporting”
Dimitris Hatzikipriotis - ΙΤ Μanager, CALIN S.A.
Entersoft Business Suite
It is a comprehensive and integrated suite of ERP, CRM, Retail, Mobile, E-Commerce and Business Intelligence applications.
With the help of Entersoft Business Suite® you can automate and accelerate company operations, streamline processes, optimize costs and make informed decisions in a timely manner and with maximum efficiency. A comprehensive software suite supports your business plans and the strategic growth of your organization. Contemporary, scalable and flexible, it allows you to respond quickly and efficiently to changes, increasing your company's competitive advantage.
Entersoft Expert Cloud ERP
It is the newest integrated software solution for the support and management of developing businesses, with the most complete integrated ERP, CRM, Retail, Mobile, e-Commerce and Business Intelligence software system.
It can replace any existing business or financial software instantly, without the need for additional infrastructure (only a PC and Internet access is needed), and provides immediate information, simplicity, usability and user familiarity, as well as data integration between departments. From day one, it provides new best practices and processes that businesses can take advantage of and a wealth of new, rich and complex information for business decision-making.
It is an innovative customer relationship management system that meets the needs of an organization's sales, marketing, customer service and service maintenance (SLA) departments. It is fully integrated with ERP systems, providing an overview for a real-time understanding of your customers and contacts in real-time.
Entersoft CRM® is a powerful tool for planning, organizing and monitoring business processes and transactions. Easily adaptable and versatile, Entersoft CRM® increases customer visibility, provides an ideal work environment for teams, increases employee effectiveness and greatly improves the customer experience with the company.
Entersoft WMS®, part of the Entersoft Business Suite, is a modern, state-of-the-art software solution. It will enable your company to make decisions on daily operational processes, reduce complexity, optimize costs and manage resources inside and outside the warehouse boundaries.
The solution is scalable and adaptable to the size and complexity of your business!
Standard functionalities along with specialized modules suit small warehouses of medium to low complexity, while advanced features and optimized process algorithms can efficiently handle the requirements of more complex and larger warehouses.
Entersoft WMS® is designed to meet the highest demands of 3PL and 4PL companies.
It is an integrated e-commerce information system integrated with the ERP & CRM systems of Entersoft Business Suite® or Entersoft Cloud Expert®. It offers a modern and efficient user interface, is extremely simple to implement, provides comprehensive management, from product promotion to commercial policy implementation and customer credit checking, with automated procedures. The system extracts all the information automatically and in real time from the company’s ERP or CRM, keeping the portal fully up to date.